Privacy Policy

INTRODUCTION

ClientBridge LLC ("we," "our," or "us") operates a platform that connects insurance agents with their clients. Our services are accessible through:

• Agent Portal - A web-based interface for licensed insurance agents
• Mobile App - iOS and Android applications for insurance clients

This Privacy Policy explains how we collect, use, protect, and share information when you use our platform.

By using ClientBridge App, you agree to this Privacy Policy.

WHO WE SERVE

Insurance Agents: Licensed professionals who manage client relationships and insurance portfolios.

Clients: Individuals invited by their insurance agent to stay connected and organized.

1. INFORMATION WE COLLECT

A. Information from Agents

When you register as an insurance agent, we collect:

• Business Information: Name, agency name, National Producer Number (NPN), insurance license details, business address, phone number, email address
• Account Credentials: Username, password (encrypted), email for account recovery
• Client Information: Contact details of clients you add to the platform (names, phone numbers, emails, birthdays, policy information)
• CRM Integration Data: When you connect your GoHighLevel (GHL) account via OAuth, we sync your client contact lists
• Payment Information: Credit card details for subscription fees and platform charges (processed securely through our payment processor)
• Usage Data: Login times, features accessed, client interactions tracked

B. Information from Clients

When you join through your insurance agent's invitation, we collect:

• Personal Information: Name, phone number, email address, birthday
• Account Credentials: Email/phone for login, password (encrypted)
• Insurance Information: Policy details, carrier names (entered by you or your agent)
• Device Information: Device type, operating system, app version, IP address
• Usage Data: App interactions, feature usage, notification preferences

C. Automatically Collected Information

• Log Data: IP address, browser type, access times, pages viewed
• Cookies: Session management, preferences, analytics (agent portal only)
• Mobile Analytics: Crash reports, performance metrics, feature usage patterns

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Platform Operations: Create and manage your account, authenticate users, process payments
• Agent-Client Connection: Match clients with their assigned agent, enable communication, share policy updates
• Referrals: Process client-to-agent introductions, track referral rewards, distribute gift cards
• Notifications: Send birthday reminders, policy renewal alerts, platform updates
• Analytics: Understand platform usage, improve features, optimize user experience
• Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
• Legal Compliance: Meet regulatory requirements, prevent fraud, enforce our Terms of Service

3. INFORMATION SHARING AND DISCLOSURE

B. With Third-Party Services

• GoHighLevel (GHL): When agents connect their GHL account via OAuth, we sync contact data between platforms
• Payment Processors: We use secure third-party services to process subscription payments and gift card distributions
• Cloud Hosting: Our platform is hosted on Railway with PostgreSQL database, secured with encryption

C. Required by Law

We may disclose information when required by law, court order, government investigation, or to protect rights and safety.

D. What We DO NOT Do

• We DO NOT sell your personal information to third parties
• We DO NOT share client data with agents other than the one you're assigned to
• We DO NOT use your data for advertising or marketing outside our platform

4. DATA SECURITY

We implement industry-standard security measures:

• Encryption: All data transmitted over HTTPS/TLS, passwords hashed using bcrypt
• Access Controls: Role-based permissions, multi-factor authentication available
• Infrastructure: Secure cloud hosting on Railway, regular security updates, database backups
• Monitoring: Automated threat detection, audit logging, security incident response procedures

However, no system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. DATA RETENTION

• Active Accounts: We retain your information for as long as your account is active
• Deleted Accounts: Upon deletion request, we remove your data within 30 days, except where retention is required by law
• Legal Requirements: Some data (e.g., payment records) may be retained longer for tax, audit, or regulatory purposes

6. YOUR RIGHTS AND CHOICES

You have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information in your profile
• Deletion: Request deletion of your account and associated data (contact us via email)
• Opt-Out: Disable notifications, unsubscribe from emails (settings in-app)
• Data Portability: Request export of your data in machine-readable format

Note: In-app deletion will be available in a future update. Currently, contact us via email to delete your account.

To exercise your rights, email us at: support@getclientbridge.com

7. CHILDREN'S PRIVACY

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover we have collected data from a minor, we will delete it immediately.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users via email or in-app notification
• Post the updated policy on our website and app

Continued use of our platform after changes constitutes acceptance of the updated policy.

9. STATE-SPECIFIC RIGHTS

California Residents (CCPA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising CCPA rights

European Union Residents (GDPR)

If you are in the EU/EEA, you have additional rights under GDPR including:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to lodge a complaint with a supervisory authority